Genesys Cloud Associate2026.1582.0 - App Store

Elevate your business communication with the Genesys Cloud(TM) Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

Version History • Added support for SMS digital interactions
• Added support for managed app configuration via your EMM/MDM provider 2026.1582.0 2d ago • Added support for Liquid Glass
• Added the caller address to the voicemail detail screen
• Fixed an issue where a large caller address could be cut off
• Fixed an issue where a voicemail subtitle could be cut off
• Localization improvements 2026.1574.0 Sep 2 • Added the ability to transfer active calls to a queue using blind or consult transfer
• Added the ability to place outbound calls on behalf of a queue from contacts or call history
• Added display of the queue or group that ultimately handled the call in call history, rather than the initial routing queue
• Added context to group calls indicating which member answered the call; calls answered by another group member no longer appear as missed
• Added display of external contact names on incoming calls and in call history when the caller's number matches a known contact 2026.1551.0 Aug 17 • Fix for calling a user without a phone
• Localization improvements 2026.1543.0 Jul 10 • Refreshed design with support for dark mode
• Fixed an issue where the contacts search bar could be clipped while searching
• Fixed an issue where wrap-up notes were not visible on iPad in landscape
• Fixed an issue where the speaker button on the lock screen did not work correctly when answering a call
• Localization improvements 2026.1527.0 Jun 29 • Added the ability to Secure Pause non-ACD calls
• Added support for Passkeys with the default browser setting
• Fixed an issue where the participant avatar would not display a mute or held state
• Localization improvements 2026.1483.0 Jun 1 • Added the ability to start a call on behalf of a queue
• Added a confirmation alert before you log out
• Fixed an issue where the consult transfer buttons were at the bottom of the screen
• Fixed an issue where the caller's name would not be shown in the dynamic island
• Localization improvements 2026.1456.0 May 4 • Fixed audio going silent after returning from a carrier call
• Fixed inbound calls being received even when "Receive Calls on This Device" was disabled 2026.1440.0 Apr 20 - Fixed a crash that could occur when trying to wrap up an interaction from call history 2026.1429.0 Apr 6 - Added support for handling voice interactions
- Added support for viewing and setting your presence
- Fixed an issue where a voicemail would not display an address in certain situations
- Localization improvements 2026.1408.0 Feb 23 - Localization improvements 2026.1384.0 Feb 2 - Added support for French Canadian
- Fixed an issue where the call history duration could be inaccurate for a conference call
- Fixed an issue where loading a fax could cause the UI to be unresponsive
- Fixed an issue where the call duration could display zero for a call that was not answered
- Localization improvements 2026.1373.0 Jan 26 - Added click-to-call support for phone numbers in your browser
- Fixed an issue where voicemails displayed phone numbers instead of caller names
- Fixed an issue where the call history date picker was unresponsive on iPad 2025.1345.0 12/03/2025 - Added support for Mexico and Singapore regions 2025.1314.0 11/03/2025 - Use Asset Catalog Extensions for Images
- Update App Icons and Feature Graphics (iOS) 2025.1299.0 10/13/2025 - Fixed a layout issue with the keypad on iOS 26
- Fixed an issue where faxes were being displayed in call history 2025.1295.0 09/22/2025 - Added the ability to display your call history by date intervals
- Fixed an issue where an error could be displayed when disabling calls on this device in the settings
- Localization improvements 2025.1288.0 09/09/2025 - Fixed an issue where the Hindi language was not appearing on the login screen
- Localization Improvements 2025.1277.0 08/11/2025 - Fixed an issue where the call view might not be dismissed at the end of the call
- Localization improvements 2025.1258.0 07/07/2025 - Localization Improvements 2025.1240.0 06/16/2025 - Fixed an issue where an external contact's number would not display if not entered in E.164 format
- Localization improvements 2025.1235.0 06/11/2025 - Added support for the FedRAMP region 2025.1227.0 05/26/2025 - Updated resource center links 2025.1222.0 04/21/2025 - Updated the app with new icons 2025.1220.0 04/14/2025 - Added support for the Hindi language
- Localization Improvements 2025.1218.0 03/31/2025